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Frequently Asked Questions

Process and Service

What type of production methods do you use?
Most work is wheelthrown by hand with no molds / jiggering / slipcasting, or other methods meant for industrial production. The only exception to this are the Taffy plates and serving plates which are made using molds.
Do you accept custom work?
All our wares can be customized. Tell us what you have in mind!

Wholesale / For trade

Do you do wholesale?
Yes, we are always looking to connect with design-centric stores, museums and unique gift businesses for wholesale opportunities. Please submit a request via our contact form. We’ll be in touch within 2 business days.
Do you do consignment?
We rarely do consignments, but if you're a highly visible business please contact us.

Return / Exchanges

What’s your refund policy?
We do our absolute best to make sure our work is photographed to accuracy and made with high quality control. Because of this we have a firm no refund policy especially on made-to-order work. Items can be exchanged within 10 days with 20% restocking fee on a per case basis.

Shopping Online

What payment methods do you accept?
We accept all major credit cards, Paypal, money order/check (need to clear before fulfillment) and of course cash if you're shopping in our studio.